Bridgepoint Health

Shops & services

Contact Us

Services:

  1. Business Office
  2. Computers
  3. Food
  4. Hair Salon
  5. Interpreter Services
  6. Laundry
  7. Mail
  8. Mealtime Assistance Program
  9. Patient & Family Library
  10. Patient Lounge
  11. Sacred Space
  12. Televisions
  13. Telephones
  14. Wi-Fi access

Retail Services:

  1. Ontario Nutrition

Services

Business Office

There is an ATM on the main floor, around the corner from the cafeteria, near Ontario Nutrition.

The Business Office offers limited financial and banking services. It is located on the main floor, beside the Patient and Family Resource Centre. For more information call x2182.

Hours: Monday to Friday, 10 a.m. to 3 p.m.

Computers

We encourage you to stay in touch with family and friends, and to connect to online resources, while in the hospital. In addition to our Patient & Family Resource Centre (patient library), you can access computers through our Internet Café and our BridgePoint & Click program.

Internet Café

Our Internet Café, located on the 5th floor, is open daily from 10 a.m.- 8 p.m. Information sheets are provided in the Internet Café to help you to access the computers.

BridgePoint & Click

Our BridgePoint & Click program allows you to securely access the Internet and use Microsoft Office programs from designated patient computers in the patient lounge on your unit (24 hours/day, 7 days/week), or in the Patient & Family Resource Centre. This service is free to all hospital patients; you can find sign-up sheets in the patient lounge on your unit.

Food

The hospital's Food Services department prepares fresh nutritious meals to ensure your nutritional needs are met. We also have food available for purchase on-site, and a large cafeteria seating area on the main floor where you can visit with family and friends.

Riverside Bistro prepares a variety of fresh meal and snack options daily.

Location:  Main floor

Hours:      Monday to Friday, 7 a.m.-3 p.m.

Tim Hortons sells coffee, tea and other beverages, as well as a selection of snacks.

Location: Main floor

Hours:      Monday to Friday, 6:45 a.m.-8 p.m. | Weekends, 8 a.m-8 p.m.

Vending machines have refrigerated foods, snack foods and beverages.

Locations: Main floor, 5th floor

Hours:      24 hours/day, 7 days/week

Hair Salon

The Bridgepoint Hair Salon povides a wide range of beauty and hair services at reasonable costs. Prices are posted in the Hair Salon. It is located on Floor 5 just off the elevator lobby. For more information or to make an appointment, call x3522.

Hours: Thursday 9 a.m. - 3:00 p.m.

Laundry

Coin-operated laundry machines are provided on each patient floor.  Both machines use quarters. Our onsite Shoppers Drug Mart, located on the ground floor of the hospital, carries laundry supplies. 

Mail

Mail is delivered directly to the patient unit. Stamped, outgoing mail can be placed at the designated box at the nursing station or in the Canada Post mailbox located just outside the ground floor entrance. Stamps can be purchased at Shoppers Drug Mart.

Mealtime Assistance Program

Volunteers assist patients who are experiencing eating challenges as a result of their physical condition. They also provide welcome social interaction that makes mealtimes more enjoyable for patients. Learn more about the Mealtime Assistance Program.

Patient & Family Library

Our Library is located on the main floor and is open to patients, families and visitors free of charge.

Patient Lounge

Each floor has a patient lounge where you can watch television.

Sacred Space

Located on Floor 5, this space is available for quiet contemplation. It is open 24 hours a day, 7 days a week. For access after regular business hours, please contact Security at x7012.

Televisions

Personal bedside televisions are available to rent from an external vendor, Hospitality Network.  A representative from Hospitality Network will visit you to provide information on rental rates and payment options; pre-paid credit cards are available from Shoppers Drug Mart to make payments.

For rate information, technical support or to sign up for television service, please contact the Hospitality Network at x1999.

 

Telephones

There is a standard touch-tone phone at bedside tables that can be rented from an external vendor,  Hospitality Network, for a fee. The rental fee allows you to make unlimited internal and local calls. To make long-distance calls, you will require a calling card, which can be purchased at Shoppers Drug Mart on the ground floor.  For telephone support, contact Hospitality Network at x1999.

A payphone is available on our Main Floor.

Wi-Fi Access

If you have a personal laptop, tablet or mobile device, you can access the Internet at no cost through our Wi-Fi network. You can use our Wi-Fi network to check email or surf the Internet; access to some content is restricted - such as downloading movies. Please refer to your device's user guide for instructions on how to connect to a Wi-Fi network. Our SSID is "BHGuest."

Retail Services

 

Ontario Nutrition sells low-carb, low-fat and low-sodium foods.

Location:  Main floor
Hours:      Monday to Thursday, 8:30 a.m.-6 p.m. | Friday & Saturday, 8:30 a.m.-1 p.m.
Phone:     416-466-8282

 

Interpreter Services

 For many patients and their families, English is not their first language. We want every patient to be confident that they understand the information their health-care team is giving them.

If you are more comfortable speaking another language while you are here to communicate with your health-care providers, we will arrange for an interpreter at no cost to you.

Using an interpreter will not affect your right to privacy and confidentiality. It will help you to make decisions about your own care based on the best possible information we can provide.

Sinai Health currently has interpreters for more than 65 languages, with Mandarin, Cantonese and Arabic being the most common.

We offer free interpretation services for patients who are deaf or hard of hearing. Please let your doctor, provider and/or admitting representative know about your communication needs, in advance if possible. If you need an interpreter while you are staying in the hospital, please talk to a staff member.

You can also contact Sinai Health Interpreter Services directly workdays between 8:00am to 4:00p.m. at 416-586-4800 ext. 2121 to make the arrangements (English speaking line only), or e-mail Interpreter Services at interpreter@sinaihealthsystem.ca.  There will be no charge for this service.

Please Note:

In emergency or short-notice situations, when an in-person interpreter is not immediately available for a specific language, we may utilize telephone and/or video remote interpretation. Sinai Health has invested in the latest communications technology in order to ensure that our patients and families with limited English proficiency always receive excellent care.

Our services include customized wireless conference phones and dual-handset phones stationed at key hospital departments with access to interpreters in 180 languages and dialects, 24hours a day, and 7 days a week. We offer video remote interpreting supported with a computer and webcam when assisting deaf patients through American Sign Language (ASL) to supplement in-person ASL Interpreters.