Visitor information

Visiting a patient

Our family presence policy welcomes families and caregivers with 24 hour access to their loved ones. Between 10 p.m. to 7 a.m. the hospital will observe Quiet Hours to help patients get the rest they need.

Quiet Hours are from 10 p.m. to 7 a.m.

• Patients are able to designate up to two caregivers to stay with them during Quiet Hours. One designated caregiver can be present at a time during Quiet Hours.
• Family or caregivers staying during Quiet Hours are required to obtain an identification badge from security with patient and unit agreement.
• Caregivers who visit during Quiet Hours must wear their identification badges.

Quiet Hours promote rest and healing. Please be respectful of all patients and staff by:

• Speaking in lower or hushed tones
• Dimming overhead lights
• Turning cell phones to silent

For more information about our family presence policy, please speak with the unit staff.

Help our patients stay healthy

Our priority is the health and safety of our patients. If you are feeling unwell, please postpone your visit.

We offer alcohol-based hand rub at all main entrances, at the entrance to every patient room and throughout the hospital. Clean hands help us prevent the spread of germs and keep our patients healthy.

Hennick Bridgepoint is 'scent-controlled'

Fragrance-based products can cause dizziness, migraines, nausea, rashes, difficulty breathing, and asthma attacks in people who are sensitive or allergic to chemicals in scented products. In keeping with our Scent Control Policy, all Hennick Bridgepoint employees, patients and visitors are asked NOT to use or bring the following when coming to Hennick Bridgepoint:

• scented personal care products (e.g. perfume, cologne, aftershave, body spray, lotion, deodorant, hair care products, detergent);
• essential oils (e.g. lavender, peppermint, eucalyptus, rose water, ylang-ylang);
• highly-scented flowers (e.g. lily, hyacinth, amaryllis, lilac).

Hennick Bridgepoint is a non-smoking environment

Legislation bans all smoking came into effect banning all smoking in any indoor and outdoor area of hospital property. Toronto Public Health Inspectors will issue fines of up to $5,000 for individuals breaking this law. The property line is the city sidewalk. View a map outlining the property here.

Please treat our surrounding area respectfully when disposing of your cigarettes outside of our property line. There are separate fines for littering, which includes cigarette butts.  

Photography/video and audio recording protocols

In keeping with strict provincial privacy guidelines designed to preserve patient confidentiality, cameras, video/audio recorders, cell phones and other wireless communication devices must not be used by anyone to photograph, take video images or record conversations of any patient, physician, volunteer or employee at Hennick Bridgepoint without prior authorization. Please speak to a member of your care team for further advice.