In addition to our Code of Ethics policy, as a patient at Bridgepoint, you have fundamental rights and responsibilities, which help to ensure that your care experience is a positive one and that, together with your care team, you are able to achieve your health goals to the fullest extent possible.
Every patient has the right to: - Be treated with dignity, courtesy and respect by all;
- Be cared for and spoken to in a manner befitting his/her status as an adult;
- Be assured that all personal, medical and financial information is kept in confidence;
- Be free of any threat of psychological, verbal or physical abuse;
- Feel free to express personal feelings, values, criticisms and grievances without fear of reprisal, discrimination or deprivation.
- Live in a safe and clean environment;
- Have personal hygiene and grooming needs met to maintain and enhance a feeling of dignity and self-esteem;
- Be informed of his/her medical condition and proposed course of treatment and obtain a second medical opinion;
- Have his/her condition and treatment explained in terms that are easily understood;
- Refuse medical treatment and be informed of the medical consequences of this refusal;
- Participate in making decisions that affect daily life and have access to all members of the health care team for consultation;
- Have the freedom to review, with professional supervision, his/her medical records;
- Be supported in achieving his/her maximum level of independence;
- Enjoy privacy in counseling, treatment or personal care and be provided with space for private communication; and,
- Pursue social, cultural, recreational, religious and other interests regardless if they are contrary to the beliefs of others.
Every patient has the responsibility to: - Treat those involved in his/her care with respect;
- Disclose symptoms, condition, needs, wishes and concerns to appropriate persons;
- If able, inform hospital staff of instructions related to care that are not understood;
- Comply with known policies of the hospital;
- Respect the privacy and rights of others and refrain from psychological, verbal or physical abuse or threat;
- Recognize that the needs of other patients and families may sometimes be more urgent than his/her own needs.
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