Our top priorities at Bridgepoint are the quality of our care and services, and the safety of our patients, staff, volunteers and visitors. A key strategic goal is to “put quality and safety first, each and every day.”
To this end, we aim to build and sustain the culture, processes and knowledge needed to enable an environment of quality, safety and continuous improvement.
We recognize that creating an organizational culture of quality and safety requires that everyone acknowledge the importance of, and assume responsibility for, such an environment.
To support and encourage continuous improvement in quality and safety across the organization, we:
- Apply core quality and patient safety knowledge, skills and attitudes to our every day work with patients;
- Identify and recognize role models and champions of patient safety behaviours;
- Ensure that the work and care environment and processes are safe;
- Actively participate in ongoing quality improvement opportunities.
Bridgepoint has identified two organizational goals related to quality and patient safety, each of which specifies what we want to achieve and by when:
Measuring progress toward these aims is being achieved through robust performance management and patient safety reporting, with effective learning systems in place.
- By 2012, eliminate preventable harm caused by hospital-acquired infections and falls;
- By 2012, 100% of patient flow and transitions will be timely, safe and effective.
Bridgepoint has implemented a number of practical initiatives to establish, support and facilitate a safe environment for the delivery of high quality care, based on best practice.
Some of Bridgepoint’s current patient safety initiatives include:
For more information about the role of patients and families in patient safety at Bridgepoint, download a copy of our brochure.
- Participation in the Centre for Healthcare Quality Improvement (CHQI) Leadership for Performance Excellence Program with a commitment having been made by Board members and the Executive Team;
- Implementation of “Patient Safety Leadership WalkRounds”;
- Reconciling medication for patients admitted to Bridgepoint;
- Enhancing our “Good Catch” and adverse event reporting systems;
- Implementation of a falls prevention strategy;
- Monitoring and reporting of hospital-acquired infections (MRSA, VRE, C. difficile) and hand hygiene compliance rates;
- Promoting the role of patients and families in patient safety in partnership with the Sun Life Financial Health Information Centre.