Bridgepoint’s Patient Relations Department is available to assist patients and their families during their stay at Bridgepoint. The role of Patient Relations is to help to address concerns, requests for special assistance, answer questions or forward suggestions and compliments to the appropriate person or department. The Patient Relations Department constantly strives to foster a care experience that is patient-centred and focused on your needs.
You can expect Patient Relations staff to:
- LISTEN to comments, concerns, and suggestions in a confidential, courteous and respectful manner;
- RESPECT feedback from patients, their families and the health care team;
- COMMUNICATE the interests of patients and their families to appropriate members of the health care team;
- ANSWER questions about services, policies and procedures at Bridgepoint; and,
- SUPPORT Bridgepoint’s philosophy of care, mission, vision and values to improve patient care.
We welcome any suggestions you may have on how to make your stay at Bridgepoint more comfortable. At the same time, we would like to hear from you if something about your stay is unsatisfactory. Feel free to speak with any member of your care team or the Patient Care Manager for your unit. Alternatively, you can contact the Patient Relations Coordinator at 416-461-8252, ext. 2026 or by e-mail at patientrelations@bridgepointhealth.ca.
Problems that may come up while you are in hospital can often be resolved during your stay and are treated confidentially. Please be assured that your current or future care or access to care will not be affected because you presented a concern or complaint. In fact, your feedback helps us to identify areas where we can improve.