FAQ

  • What are the Clinic Hours?

    Please see our clinic hours page here.

  • How do I make an appointment in the Urgent-Care Clinic?

    Our Urgent-Care Clinic is available to all patients of the Bridgepoint Family Health Team who need urgent care due to the sudden onset of symptoms. We have Urgent-Care Clinics Monday-Thursday from 5-8 PM, and on Saturdays from 9AM to 11:30AM. This is not a walk-in clinic and an appointment needs to be made by calling our offices at 416-470-6690.

  • Are we accepting new patients?

    Unfortunately we are not able to accept new patients to the family health team at this time.

  • What happens if I miss my appointment?

    If you can no longer make your appointment, please call the clinic at 416-470-6690 as soon as possible so that we can offer your appointment spot to another patient. Failure to provide notice for cancellation will result in a missed appointment fee ranging from $30-$60.

  • How do I update or get a new Health Card?

    If your health card needs to replaced because it has been lost, stolen or has expired please visit the Service Ontario website. They can direct you to the quickest way to have your card replaced.

  • What is a Family Health Team?

    A Family Health Team is an approach to primary health care that brings together different health care providers to co-ordinate the highest possible quality of care for you. Our Family Health Team consists of physicians, a nurse practitioner, registered nurses, a social worker, medical assistants and a diabetes education program.

  • Will I always see my own doctor?

    You will usually see your own provider but depending on your appointment request, you may be offered an appointment with a Registered Nurse or another Primary Care Provider in our Urgent-Care Clinic.

  • What does a Nurse Practitioner do?

    Nurse practitioners are registered nurses who have additional education and nursing experience. Working collaboratively with other health-care providers, they provide quality care for patients, order tests, prescribe medications, and diagnose and manage chronic illnesses.

  • What programs and services are available?

    We offer a variety of programs and services to Bridgepoint Family Health Team patients. For more details on how to get involved please refer to our Program and Services page or talk to your Primary Care Provider.