Contact Family Health Team
Please do not come to the clinic without calling first.
Important: All patients are expected to wear a mask covers your nose and mouth when visiting the clinic.
If you do not have one, the front desk will provide you with one. You will also be expected to sanitize your hands upon entry.
Contact
By phone: 416-470-6690
Please note that the phones are turned off every day between 12 and 1 PM.
By fax: 416-470-6691
Any time, during or after business hours.
By Secure Messaging: Update your Health card details or send us a message
Please do not make urgent or time-sensitive requests through secure messaging. These are best handled by calling the clinic.
Please note: Medical Advice will not be given over e-mail. If you have a medical issue, please call to book an appointment.
You can read more about our hours and our location here.
Health 811-Health advice made easy
Connect with registered nurse day or night for free, secure and confidential health advice
Health811 is a free, secure and confidential service Ontarians can access 24 hours a day, seven days a week, to receive health advice from a registered nurse, locate local health services and find trusted health information. Ontarians can call 811 (TTY: 1-866-797-0007), chat online or access resources online at ontario.ca/health811.
Health811 can also help Ontarians to find a family doctor or nurse practitioner accepting new patients, offer support to quit smoking and/or a referral for vaping cessation services, nutrition counselling by a registered dietitian, breastfeeding assistance, colorectal cancer screening and refugee health supports all continue to operate.
FIT kits are available through Health811 for eligible Ontarians. A FIT kit can only be requested via phone.
The Health811 service, including the phone line, online chat feature and website, is available in English and French. Translation support is also available in over 200 languages, including Indigenous languages such as Cree, Ojibwe and Inuktitut, through Health811’s phone service.
Health811 is for non-urgent health care information, advice and health service referrals. This service is not a substitute for 911, which should still be used for a medical emergency. Health811 is also not a substitute for regular touchpoints with a health care provider.
On the Health811 website, Ontarians can:
Use the online chat feature to talk with a registered nurse, request assistance locating health services and ask general health questions.
Check their symptoms with the online symptom assessment tool.
Use the online health services directory to search for health services or health providers by keyword, location and specific search filters.
Review content about common health concerns and learn more about Health811’s features.
For more information, visit the Health811 website.
Kindly note that we are not accepting new patients at this time
Advanced Access
What is advanced access?
Advanced Access is a model of scheduling appointments within 1-2 working days from when an appointment is requested. Prior to the pandemic, this was our goal of care. Unfortunately, since the pandemic, our demand has greatly increased and our advanced access is now closer to 4-5 working days, depending on your clinician. While our goal is to return to 1-2 working days from appointment request, it will take us time to get through the backlog of work. Please note that we continue to have same day urgent appointments for urgent concnerns.
To help us get back to the 1-2 working day request, please help us by:
Bringing your valid OHIP card to your appointment
Informing us of any address or phone number changes
Bringing your medications with you for every visit. This helps us make sure our lists are up to date and we can see if you need any refills, especially if you were prescribed medication from someone not at our clinic. We will not necessarily have the name or strength of what was given to you.
Bringing any forms or papers you need to have completed. Please complete your portion of any forms prior to your appointment, this includes your name/ signature
Why advanced access? This system will allow you to:
See your doctor quickly when you have concerns about your health.
Schedule appointments that work with your personal schedule. This cuts down on missed and cancelled appointments.
How does advanced access work?
Non-urgent appointments are scheduled within 1-2 days:
Routine follow-up (doctor has asked you to return after a specified time - i.e., 2 weeks, 3 months, etc.).
Preventive care (i.e., annual physical).
Non-urgent issues that arise (i.e., health education, immunizations, etc.).
Urgent care appointments will always be scheduled the same day you call.
Fever, earache, sore throat, etc.
Our Urgent Care Clinics are offered to our patients on evenings and weekends. Please call to schedule an appointment.
Monday-Thursday 5 p.m. - 8 p.m.
Saturday 9 a.m.- 11:30 a.m.
Speak with any of our team members if you have any questions.