Bridgepoint Health

Preparing for your stay

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Reviewing this information will help with any anxieties you and your family may be feeling about your hospital stay. This information will also be included in the Patient Handbook, a part of your welcome package.

Packing for your hospital stay

  1. What items should I pack?
  2. What items should I leave at home?
  3. How much can I pack?

While you're here

  1. Your room
  2. Understanding your room numbers
  3. Smoking
  4. Pets
  5. Co-payment
  6. Medical appointments
  7. Sucessful discharge planning
  8. Shops and services
  9. Patient relations

Packing for your hospital stay

1. What items should I pack?

You can bring non-slip slippers, clothing, cell phone chargers, wireless laptops, toiletries and other items that you need to make your stay comfortable. You should also bring any medically necessary items such as power wheelchairs, CPAP machines, compressors and VAC woundcare machines.

2. What items should I leave at home?

Although we do our best to accommodate items that will make your stay more comfortable, for safety reasons we cannot accommodate space heaters, fans, coffee makers, electric kettles, desk lamps, clock radios, curling/flat irons, electric shavers and hair dryers.

3. How much can I pack?

You are provided with a storage closet that includes space for hanging clothes, a safe for your valuables and a bedside storage unit on wheels. Items that you bring in the hospital must fit in the storage cabinet provided.

While You're Here

1. Your room

Each room has either 1 bed or 2 beds. You can request a private room based on availability. Every room has windows to let in natural light. Our hospital is designed for healing. To keep the environment healthy and safe for all patients, staff and visitors, we follow these guidelines:

  • No excess belongings that don't fit into storage spaces.
  • Avoid potted plants; low-cent cut flowers are allowed
  • Do not place or hang items such as pictures on windows or walls
  • Avoid anything with a scent that can be detected by others
  • No smoking anywhere on Bridgepoint property

2. Understanding my room number

Example:         Room # 8.0.26

8 = the floor.

0 = South, 1 = North

26 =  room number

Tip:      The walls of your unit are painted green (North) or blue (South)

3. Smoking

Bridgepoint Active Healthcare is a smoke-free property and smoking is not allowed anywhere on Bridgepoint property. This includes all indoor and outside spaces.

4. Pets

Pets are welcome! We understand that they are a part of your extended family. You might even see some of our pet therapy dogs. If you want to bring a pet in, please speak to the Patient Care Manager to make arrangements. They will need to address possible allergies and infection control precautions. You will need proof of vaccination status and there could be additional questions. Pets must be on leash at all times and with someone responsible for cleaning up after them.

5. Co-payment

There is a co-payment fee required for all patients in a complex continuing care or rehabilitation facility where their health-care team determines that they cannot return home and will need to remain in hospital while awaiting placement at a suitable residence or long-term care home.

Co-payment represents the patient's contribution towards the non-medical costs of thier care such as accomodation and meals; rates are set by the Ministry of Health and Long-Term Care. If you are required to pay co-payments while at Bridgepoint Hospital, you will be contacted by a representative from our Business Office who will provide you with more information. These are standard provincial rates set by the Ministry of Health.

6. Medical appointments

We will make arrangements for transportation for appointments made by a Bridgepoint Hospital physician.  You will need to make arrangements and pay transportation costs for any appointments made before you arrive at the hospital, including appointments made by your family doctor. Your team can provide you with contact information for local transportation companies.

7. Successful discharge planning

When you arrive at Bridgepoint, your care team will begin discussing your treatment plan and a discharge plan for you. How long you stay as a patient depends on your needs, and also the anticipated length of stay of your program. Your team will work with you during your stay to achieve goals that will allow you leave the hospital and continue your recovery in the community. Your social worker or other designated member of the care team will manage the discharge planning process and will discuss with you and your family any concerns or needs you may have. We will work with you and your family to ensure resources are in place to support a safe discharge into the community.

Discharge time is 10 a.m. Let your care team know if this time will not work for you.

8. Shops & services

In order to make your stay more comfortable, there are a number of Shops & services  available - ranging from hair salon services to coffee shops.

9. Patient relations

Patient Relations provides a bridge between patients, family and staff, when required. They seek to:

  • empower patients through information and support
  • enable active engagement
  • proactively address concerns and questions along the patient's care journey