Bridgepoint Health

Patient relations

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 What to expect from Patient Relations

Any concerns can be brought to our attention in person, verbally over the phone, or in writing (by mail or email) either directly to Patient Relations or to the staff or manager on the unit. 

We take your feedback seriously and aim to provide excellent service as we work with you to resolve your concerns. This diagram outlines the steps in this proces (below, click image to enlarge)

In addition to responding to your concerns, Patient Relations provides a bridge between patients family and staff. We seek to:

  • empower through education
  • enable active engagement
  • proactively address any issues, concerns or questions along the patient's care journey

We welcome any suggestion on how to make your hosptial stay more comfortable.