Bridgepoint Health - Accessibility at Bridgepoint

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Accessibility

Bridgepoint is committed to identifying and removing barriers that impede an individual's ability to access our health services or programs. Under the Accessibility for Ontarians with Disabilities Act (AODA) 2005, the provincial government has outlined accessibility standards in five areas of daily living:

Customer Service;
Employment;
Built Environment;
Information and Communications;
Transportation.

The first of these standards, Customer Service, came into effect on January 1, 2010. Bridgepoint’s policies, practices and procedures outline how we are supporting individuals with disabilities, which includes permitting the use of guide dogs, assisted devices and offering materials in large print.

Other examples of the measures Bridgepoint offers to assist patients and visitors with disabilities to access our services include:

Elevators with voice annunciation, including floor and direction;
Automatic door openers;
Accessible parking;
Front desk community reception;
Cultural Interpreters Program;
Sun Life Financial Health Information Centre (a consumer health library accessible to the public)
Adapted patient materials (e.g., materials in other languages and formats)

Resources

Bridgepoint’s Customer Service Policy Statement: Providing Goods and Services to People with Disabilities.

Disability, as defined by the Ontario Human Rights Code.

For more information on the Accessibility for Ontarians with Disabilities Act, please visit the Ministry of Community Social Services website.

Community Feedback

If you have any questions or comments regarding accessibility at Bridgepoint, please contact Patient Relations:

Phone : 416-461-8252 ext. 2026

E-mail

Bridgepoint is committed to providing accessible information. If you do not find the information that you are looking for, or if you need information in another format, please tell us what you require and we will work with you to meet your needs.